Military Airfields / Customer Feedback
Customer Feedback
A QR-code feedback channel for anyone on the airfield, with a staff review queue, ratings, and PDF export.
The problem
Feedback from the flight line has nowhere to land
A transient aircrew member has an opinion about ramp coordination, how a PPR request was handled, or the ops tempo, but there's rarely one obvious place to put it. It gets mentioned in passing to whoever's at the counter, or it goes unsaid, and either way it never becomes something Airfield Management can see, let alone act on.
The comments that do get through still arrive one at a time. Without a running average and a real distribution across ratings behind them, there's no way to tell a one-off complaint from the third time this month someone's raised the same issue.
How it works
A QR code out, a review queue back
- 01
One QR code, wherever visitors pass through
A QR code posted on the airfield opens a short public form on a visitor's own phone: a star rating and whatever else the base wants to ask, no login and nothing to install.
- 02
Built around the questions this airfield wants asked
Beyond the rating, add custom questions of your own, a reason for the visit, a yes-or-no on whether they'd recommend the airfield, and every answer lands attached to that same submission.
- 03
Every submission lands in one review queue
Airfield Management works from a single queue, filtered to the last 7 days, the last 30, or everything on record, with the average rating and a full 1 through 5 distribution sitting above the list.
- 04
Export it the moment someone asks
Pull the filtered queue into a PDF, or send it by email, straight from the Customer Feedback screen, exactly as it reads there.
The benefit
What it automates
A channel that actually exists
Instead of a comment mentioned in passing and forgotten, every QR submission lands in front of Airfield Management, attributed and dated.
Ask what this airfield actually needs to know
Custom questions ride alongside the rating, so a visit's context, not just a number, is part of the record from the start.
A trend, not a single data point
The average rating and the ratings distribution show whether things are trending up or down, not just what the last visitor happened to say.
Related
Works alongside
FAQ
Straight answers
Does a visitor need an account to leave feedback?
No. Scanning the QR code opens a short public form directly on their phone, with no login and nothing to install first.
Can the questions be customized, or is it just a star rating?
Both. A star rating and comments are built in, and the base can add its own questions on top, a reason for the visit, a yes-or-no recommendation, whatever's useful to ask.
Can I tell whether feedback is trending up or down?
Yes. The queue shows an average rating and a 1 through 5 distribution next to the total submission count, visible without doing the math yourself.
How do I turn the queue into a report?
Export it to PDF, or send it by email, both straight from the Customer Feedback screen.