Civilian Airports / Customer Feedback
Customer Feedback
Ratings and comments from anyone at the airport, collected by QR code and reviewed in one exportable queue.
The problem
Every visitor has an opinion; only some of it reaches you
A charter customer, a flight school renting ramp space, or a cargo operator waiting on fuel all leave with some impression of the visit, and most of that stays in a hangar conversation or a phone call to whoever happens to pick up, never reaching whoever actually runs the airport.
A handful of comments picked up here and there doesn't tell you much either. Is the one complaint you heard about an outlier, or the fourth time this quarter somebody's mentioned the same thing? Without an average and a real breakdown behind it, that's a guess.
How it works
Scan, rate, and it's already on your screen
- 01
A QR code instead of a message that might get passed along
Put a QR code anywhere customers pass through and it opens a short form on their own phone: a star rating plus a comment box, nothing to download and nothing to sign into.
- 02
Add the questions that matter to your operation
Layer on custom questions beyond the built-in rating and comment field, whatever tells you more about the visit, and every answer rides along with that submission.
- 03
One queue, however far back you need to look
Narrow the queue to a week, a month, or pull everything on file at once. The count, the running average, and the 1 through 5 breakdown update above the list the moment you switch.
- 04
Turn it into a report without retyping it
Export the filtered queue straight to PDF, or route it by email, without leaving the Customer Feedback screen.
The benefit
What it automates
A real channel where there wasn't one
A comment that used to disappear into a hallway conversation now shows up as a dated, attributed entry anyone can see.
Built-in fields, or your own questions
A rating and a comment box come standard; add whatever else is worth asking on top, and it becomes part of the same submission.
The average tells you more than any one comment
A running average, paired with the full ratings breakdown, shows a genuine trend instead of one visitor's opinion on a given day.
Related
Works alongside
FAQ
Straight answers
Does a customer need to download anything to leave feedback?
No. The QR code opens a short form right in their phone's browser, no account and no app required.
Is it just a star rating, or can I ask my own questions?
Both. A rating and a comment box are there by default, and you can layer your own questions on top for whatever else you want to know about a visit.
Can I tell if feedback is improving over time?
Yes. The queue shows a running average and a 1 through 5 distribution beside the total count, so a trend is visible without calculating it yourself.
How do I get the feedback data to someone else?
Send the queue to PDF, or route it by email, directly from the Customer Feedback screen.